Free Shipping on all domestic orders

Customer Service

Shipping & Delivery
Shipping is FREE to US addresses. Please contact us for international shipping costs (laura@teddyshoes.com, 617-547-0443).
Privacy & Security
We will never sell or rent your personal information to others. You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at laura@teddyshoes.com
If you order from us, we require that you supply your name, adress, phone number, and email address to ensure that we can contact you if there are problems with your order. We do not collect or store your credit card information. Our payment processor is Paypal; please refer to their security policies concerning the storage and security of your credit card information.
Returns & Replacements
Unworn merchandise can be returned within 35 days of our shipping date. Online store credit plus 10% re-stocking fee after 35 days.
Ordering
You must register or login to proceed to checkout. To register you supply your name, adress, phone number, and email address. We collect your information to ensure that we can contact you if there are problems with your order.
Payment, Pricing & Promotions
To place an item in your cart, choose a size from the dropdown, fill in the quantity if more than one is desired, and click "Add to Cart". Discount or promotional codes can be entered on the shopping cart page. Please note there is no sales tax on shoes in the Commonwealth of Massachusetts.
Viewing Orders
Login, then click on "My Account", and choose "My Orders".
Updating Account Information
You may edit your name or address with "My Account" by clicking on the "Account Information" or "Address Book" tabs.